Refund policy

We want you to be happy with your purchase from Very Merry Reindeer Games. Because we offer both physical and digital products, return and refund eligibility varies depending on the type of product purchased. Please review the applicable policy below.

Physical Products — Hardcover Books

We accept returns of eligible hardcover books within 30 days of delivery.

To be eligible for a return, the book must be unused, in the same condition in which it was received, and in its original packaging, if applicable. You will also need your receipt or proof of purchase.

To request a return, please contact us at hello@verymerryreindeergames.com before sending your item back. If your return is accepted, we will provide instructions on how and where to send your return. Items returned without first requesting a return may not be accepted.

Unless the book arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Digital Downloads

Due to the nature of digital products and the immediate access provided to downloadable content, all digital download sales are final and are not eligible for return, exchange, or refund once the digital product has been delivered or accessed, except where required by applicable law.

If you have difficulty accessing your download, receive an incorrect or defective file, are charged more than once for the same purchase, or experience another technical issue with your digital product, please contact us at hello@verymerryreindeergames.com. We will work with you to resolve the issue.

Bundles Containing a Hardcover Book and Digital Download

Bundles containing both a physical hardcover book and a digital download are subject to the return policies applicable to each individual component.

Because the digital portion of the bundle provides access to downloadable content, the digital portion is final sale once it has been delivered or accessed and is not eligible for return, exchange, or refund, except where required by applicable law.

The physical hardcover book included in the bundle may be eligible for return within 30 days of delivery, provided it is unused and in the same condition in which it was received.

If an eligible hardcover book from a bundle is returned, the refund will be limited to the value of the physical book portion of the bundle. The value of the digital portion of the bundle will be deducted from the refund because the customer retains access to the digital content.

Any promotional or bundle discount applied to the original purchase may be taken into account when calculating the refundable amount.

Unless the physical item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Physical Items

Please inspect your order when it arrives. If your hardcover book or other physical item is damaged or defective, or you receive the wrong item, please contact us as soon as possible at hello@verymerryreindeergames.com.

Please include your order number, a description of the issue, and photographs of the damaged, defective, or incorrect item and packaging, when applicable.

Once we review the issue, we will work with you to provide an appropriate replacement or refund. If we ask you to return a damaged, defective, or incorrect item, we will provide return instructions and cover the applicable return shipping costs.

Digital Product Issues

If a digital file is defective, incomplete, incorrect, or cannot be accessed using the instructions provided, please contact us at hello@verymerryreindeergames.com.

We will make reasonable efforts to correct the issue, provide a replacement file, or restore access to your purchase. If we are unable to resolve a verified problem with the digital product, we may issue a refund when appropriate.

Exchanges

We do not offer direct exchanges.

For eligible physical products, the easiest way to receive a different item is to request a return of the original item and, once the return is accepted, place a separate order for the new item.

Digital products are not eligible for exchange.

Sale Items and Gift Cards

Gift cards are non-refundable except where required by applicable law.

Unless otherwise stated at the time of purchase, eligible physical products purchased at a discounted or promotional price remain subject to the physical product return policy above.

Digital products remain final sale regardless of whether they were purchased at full price, at a promotional price, or as part of a bundle.

Refunds

Once we receive and inspect an eligible physical return, we will notify you whether the refund has been approved.

If approved, the applicable refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at hello@verymerryreindeergames.com.