Shipping policy

Thank you for shopping with Very Merry Reindeer Games. This Shipping Policy explains how physical products purchased through our website are processed and shipped.

PREORDER SHIPPING

Hardcover books and Hardcover + Digital Bundles are currently available for preorder. Hardcover shipments are expected to begin November 1, 2026.

Digital downloads are delivered after purchase. Free standard U.S. shipping is included with all hardcover orders.

ORDER PROCESSING

Once preorder shipping begins, orders containing physical products are typically processed within 2–3 business days, excluding weekends and holidays.

During holidays, product launches, promotions, or periods of high order volume, processing may take longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided with your order.

You will receive an order confirmation after your purchase and, when applicable, a shipping confirmation with tracking information once your order has shipped.

SHIPPING WITHIN THE UNITED STATES

At this time, we ship physical products to addresses within the United States only.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Delivery estimates begin after your order has been processed and are provided for convenience only. Delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

SHIPPING CHARGES

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any shipping promotions or free-shipping offers will be subject to the terms stated with the applicable promotion.

HARDCOVER BOOK ORDERS

Orders containing the Very Merry Reindeer Games hardcover book will be shipped to the shipping address provided during checkout.

Please carefully review your shipping information before submitting your order.

BOOK + DIGITAL DOWNLOAD BUNDLES

If you purchase a bundle containing both a hardcover book and a digital download, the two portions of your order are fulfilled differently.

The digital portion is delivered electronically and does not require shipping.

The hardcover book will be processed and shipped according to the physical-product shipping terms described in this policy.

You may therefore receive access to the digital portion of your purchase before the physical book arrives.

DIGITAL DOWNLOADS

Digital-only products are delivered electronically and are not shipped by mail. No shipping charge applies to a digital-only purchase.

After purchasing a digital product, you will receive access to the digital content according to the delivery instructions provided with your order.

If you experience difficulty accessing your digital purchase, please contact us at hello@verymerryreindeergames.com.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you discover an error in your shipping address, contact us as soon as possible at hello@verymerryreindeergames.com.

We will make reasonable efforts to correct an address before an order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST, DELAYED, OR MISSING PACKAGES

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.

If tracking information indicates that your package is delayed or you believe your package may be lost, please contact us at hello@verymerryreindeergames.com and we will assist you in determining the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with other members of your household, and, when appropriate, with neighbors or your local carrier.

DAMAGED OR INCORRECT ORDERS

If your physical order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@verymerryreindeergames.com.

Please include your order number, a description of the issue, and photographs of the item and packaging, when applicable, so we can evaluate the issue and work with you to make it right.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, incorrect, or returned products.